FAQs

What is a Pre-Order?

Pre-Orders provide our customers the opportunity to order merchandise exclusively as many of our designs are of limited edition. It is advised to ensure your order is fulfilled completely. 

 

What is the process of a Pre-Order?

Pre-Orders can be placed through our online store and require payment in full for merchandise. Delivery schedules are mentioned under the Style Notes tab of each product, though precise delivery dates cannot be guaranteed. An email notification will be sent once dispatch of merchandise occurs. 

 

Do you accept refunds? 

The Ruby Woman E-Boutique will gladly refund full price items that are returned following the RMA process, within 7 days of receipt. Refunds are processed using the original payment method, and do not include refund of postage costs. Please note, sale items cannot be returned for a refund unless deemed faulty. 

 

Do you offer a refund or exchange on sale or discounted items?

Please note, sale or discounted items cannot be returned for a full refund, however items that are discounted by less than 60% may be exchanged or returned for a credit note, valid for 6 months. 

 

How can I request a refund or exchange?

In order to be eligible for a refund or exchange, customers must follow the instructions on our Returns tab. This includes logging into your customer account and selecting the order and merchandise you wish to have considered for exchange or refund. An RMA number will be issued, and this must be written on the outside of the package and returned to the E-Boutique Returns address, along with any required postage bags. 

 

My credit note has expired, what can I do?

Unfortunately once a credit note has passed 6 months, it can no longer be applied to online or in store purchases. 

 

How can I track my order?

All orders are shipped using Pack and Send. Please note, some international orders cannot be tracked due to restrictions from postal systems. Ruby Woman cannot be held liable for any delay to delivery due to issues with tracking. All customers will receive the relevant tracking information at the time of dispatch. Please be sure to check your junk mail in the case delivery updates are restricted by your mail server.  

 

Do you ship internationally?

Orders placed through our E-Boutique can be shipped globally. Please note, some postage services are not available to all countries, in which case Ruby Woman will use their discretion to select the next available alternative.

 

Does Ruby Woman cover customs taxes for international orders?

No. Any international customs taxes are paid by the customer. 

 

Is GST applied to all orders? 

The GST (10% tax) is only applied to orders within Australia, and all international orders are exempt from this tax. 

 

In what currency is your merchandise priced?

The default currency is Australian.

 

What methods of payment are accepted through the E-Boutique?

Ruby Woman accepts payment via direct debit. Please contact head office at info@rubywoman.com.au

 

When is your E-Boutique customer service team available?

Our E-Boutique is based in Melbourne Australia and our hours of business are Monday - Friday 8.30 am until 5.00 pm Australian Eastern Standard Time (AEST). The E-Boutique Customer Service team does their best to get back to enquries within 48 hours, excluding those placed over the weekend. Please be patient during times of sale or seasonal offers, as our team will respond to your request ASAP. 

 

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